Returns & Refund Policy

Returns & Refund Policy

At GardenBreezy, your satisfaction is our priority. We stand behind the quality of our products and are committed to providing a great shopping experience. If something isn't right, we're here to help.

15-Day Return Policy

We accept returns within 15 days of delivery.

To qualify, your item must:

  • Be unused and in its original condition.
  • Include the original packaging.
  • Include proof of purchase.

Please contact our Customer Support Team before returning any item.

Do not send returns to the shipping address shown on your package, as it is not our return center.

Non-Returnable Items

The following items cannot be returned:

  • Personalized or custom-made products
  • Gift cards
  • Digital downloads
  • Perishable goods
  • Health and personal care products
  • Opened beauty products
  • Hazardous materials
  • Items damaged by misuse or improper care

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 15 days of delivery.

Please provide:

  • Order number
  • Photos of the item
  • Photos of the shipping label
  • Unboxing video (recommended)

Once verified, we'll gladly send a replacement or issue a full refund. In most cases, there's no need to return the damaged item.

Lost Packages

If your package is confirmed lost during transit, we'll either:

  • Send a replacement at no additional cost, or
  • Issue a full refund.

Our support team will guide you through the process.

Refunds

Once your return is received and inspected, we'll notify you by email.

Approved refunds are issued to your original payment method within 5–10 business days. Shipping fees are non-refundable unless the return is due to our error.

Order Cancellations

Orders may be cancelled before processing.

Once an order has entered processing or has been shipped, it can no longer be cancelled.

Exchanges

We replace items only if they are defective, damaged, or shipped incorrectly.

Please contact our Customer Support Team for assistance.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The item is defective.
  • The item was damaged during shipping.
  • We shipped the wrong item.

Need Assistance?

Questions about your order, returns, or refunds?

Email: support@gardenbreezy.com

We typically respond within 24 business hours.